This Privacy Policy explains how ExchangeHub Customer Support ("Exchange Support", "we", "us") collects, uses and protects personal information when you contact us or use our website.
Information we collect
We collect only the information needed to respond to your enquiry:
- Contact details you provide (name, phone number, email address)
- The content of your enquiry or correspondence with us
- Basic technical data from our website (IP address, browser type, pages viewed)
How we use information
- To respond to your questions and provide the requested information
- To improve the quality of our support and website
- To comply with our legal obligations
Legal basis
We process personal information on the basis of your consent (when you contact us voluntarily), our legitimate interests in operating a customer support service, and where required by law.
Sharing of information
We do not sell your personal information. We only share information with third parties where necessary to operate our services (for example, email hosting providers), or where required by law.
Retention
We retain enquiry records for up to 24 months for quality, training and legal purposes, after which they are securely deleted unless a longer retention period is required by law.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@exchangehub.site. We will respond within a reasonable time and in accordance with applicable law.
Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, alteration or disclosure.
Children
Our services are not directed at children under 18. We do not knowingly collect information from minors.
Contact
Questions about this policy can be sent to info@exchangehub.site or by post to Business Bay, Bay Square, Building 3, Level 12, Dubai, United Arab Emirates.